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General Terms and Conditions of Business.

22.. April 2020 – This is an unchecked translation from essento.eu/agb. In case of dispute, the German version shall be binding.

1. Scope

For all orders via our online shop the following terms and conditions apply. Our online shop is aimed exclusively at consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity, which acts in exercise of its commercial or independent professional activity when concluding a legal transaction.

2. Contracting party, conclusion of contract, correction possibilities

The purchase contract is concluded with Essento Insect Food GmbH, Leopoldstraße 2-8 / P-C-178, 32051 Herford, Germany.

By placing the products in the online shop, we make a binding offer to conclude a contract for these articles. You can initially place our products in the shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping basket by clicking the order button. Immediately after sending the order, you will receive an order confirmation by e-mail.

3. Contract language, contract text storage

The language available for the conclusion of the contract is German.

We save the text of the contract and send you the order data and our general terms and conditions in text form. You can view the original contract text at essento.eu/agb/.

4. Terms of delivery

In addition to the indicated product prices, shipping costs may also be incurred. You will find more detailed information on any shipping costs that may be incurred in the offers or under Shipping & Delivery.

We only deliver by post. Unfortunately it is not possible to collect the goods yourself.

We do not deliver to packing stations.

5. Payment

In our shop you can choose between the following payment methods:

Credit card

When you place your order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

PayPal

During the ordering process you will be redirected to the website of the online payment provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, authenticate with your access data and confirm the payment order to us. After placing the order in the shop, we will ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

Immediate bank transfer (Klarna)

After placing your order you will be redirected to the website of the online payment provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have a bank account activated for online banking, you must legitimise yourself accordingly and confirm the payment order to us. You will receive further instructions during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.

It may take several working days until your payment has been confirmed by your bank. The delivery will only be initiated afterwards.

Giropay

After placing the order you will be redirected to the website of your bank. In order to be able to pay the invoice amount via Giropay, you must have a bank account activated for online banking, you must legitimise yourself accordingly and confirm the payment order to us. You will receive further instructions during the ordering process. The payment transaction is carried out immediately afterwards and your account is debited.

6. Reservation of Ownershop

The goods remain our property until full payment has been received.

7. Transport damage

If goods are delivered with obvious transport damages, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us will not have any consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance company.

8. Warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
The following applies to used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.
The above limitations and shortening of the period do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

  • in case of injury to life, body or health
  • in the event of intentional or grossly negligent breach of duty and fraudulent intent
  • in the event of breach of material contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
  • within the framework of a guarantee promise, if agreed or
  • insofar as the scope of application of the Product Liability Act is opened up.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

9. Liability

For claims based on damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation

  • in case of injury to life, body or health
  • in case of intentional or grossly negligent breach of duty
  • in the case of guarantee promises, if agreed, or
  • insofar as the scope of application of the Product Liability Act is opened up.

In the event of a breach of material contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.

10. Settlement of disputes

The European Commission provides an Online Dispute Resolution (OS) platform, which can be found at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer dispute resolution service.