You want to know, when and how your order is being delivered, how much it costs or how you can make the payment? You find the answers to these questions here from A to Z.

Changing your order or delivery address

After you have sent your order you can still send us changes in your order (products or quantities) or your delivery address, in case the order hasn’t been finished and sent already. Send us an email.

Customer account

To place an order a customer account is not necessary. If you order regularly in our shop, we would recommend setting up an account, as your address details are stored for future orders. Additionally, you can keep an overview of all your orders. You can delete your account anytime and ask for deleting of the stored data. Just send us an email.

Data protection, terms and conditions

Our terms and conditions are available here essento.ch/agb, while the data protection guidelines can be found here essento.ch/datenschutz.

Delivery address

Your delivery needs to be sent to a different address than the invoice? Just add the delivery address in the checkout form. If we have no further notice from you, we will send the invoice together with your order.

Delivery costs

The delivery costs are CHF 9.  If the order value is higher than CHF 80, we cover the costs for the delivery for you.

For an express delivery to include a surcharge of CHF 5 for our additional expenses. Please clarify in advance, whether the express delivery is possible (via email or call us +41 78 705 24 71).

Delivery time

The delivery time usually takes 2 working days with PostPac Priority, if no other agreement is made.

For an express delivery we may add a surcharge of CHF 5 for our additional expenses. Please clarify in advance, whether the express delivery is possible (via email or call us +41 78 705 24 71).

Payment methods

For your order in the Essento Shop, the following payment methods are available:

  • Invoice
  • Paypal or credit card (via Paypal)

All possible payment methods are shown in the check out. If you redeem a voucher, you need to choose one of the payment methods mentioned above, as vouchers are not valid for the delivery costs.

Shipping

The products should arrive in the right quality at your home. Therefore, we package them careful and if needed with additional packaging material. Please recycle accordingly.

Specific requests

You need an express delivery, large quantities for your football club or frozen insects? Send us an email. We are happy to help.

Storage

Store your insects and insect products in dark, cool and dry location in their package or in a securely closed container. If they are stored for too long, the insects become bitter and mouldy.

Your question is not answered. Get in touch with us. We are happy to help.

Send us an email: shop@essento.ch
or call us: +41 78 705 24 71
Availability by phone: Monday-Friday, 8.30-12 h & 13-17 h